Return & Refund Policy
Return & Refund Policy
If your new hair is not quite right, we're here to help. Here's how returns, exchanges, and refunds work.
30-day returns & exchanges
Please email us within 30 days of receiving your order to request a return or exchange. The item must be new and unused, with its original packaging and any included gifts.
Custom-made items, including custom color, style, density, or cap size, and products marked final sale are not eligible for change-of-mind returns. If an item arrives incorrect or defective, please contact us with photos so we can assist you. This policy does not limit rights under applicable law.
Who pays return shipping?
| Reason | Return shipping |
|---|---|
| Changed your mind or chose a different style or color | Customer pays, unless the order qualifies for the one prepaid return label below. |
| Wrong item sent or confirmed product defect | CheetahBeauty covers the return shipping. Please send photos when contacting us. |
Purchased Shipping Protection in your cart? You can receive one prepaid return label per order for one approved return or exchange of an eligible item. CheetahBeauty sends the label to you, and the insurance provider reimburses us for its cost under our arrangement. The item must still meet the return conditions above.
How to start a return
- Email service@cheetahbeauty.com within 30 days of delivery. Include your order number, reason, and clear photos of the item.
- Wait for our approval and return instructions. If you qualify for a prepaid label, we will send it with those instructions. Please return the package to the address we have provided and send us the return tracking number.
- Pack the item securely and send it using the approved instructions. Keep your tracking number until your return is complete.
- Please do not ship to an address found online. Unauthorized returns, or those that are lost or stolen, are not our responsibility. We will process your refund or exchange within 7 working days after receiving the package.
Returns sent without authorization may not be accepted.
Refunds & exchanges
After we receive your return, please allow 7 business days for inspection and processing. Approved refunds are issued to the original payment method. The examples below show how long the funds may take to appear after we issue the refund.
| Refund method | Example time frame |
|---|---|
| PayPal | About 3 business days |
| Credit / debit card | About 10 business days |
| Afterpay / Klarna / Affirm | About 2–7 business days |
| Apple Pay / Google Pay | About 2–5 business days |
These are examples, not guaranteed dates. Your bank or payment provider may take longer.
Shipping Protection fees are not refunded when an item is returned, because the protection was active for the original shipment. For an exchange, the original Shipping Protection does not transfer to the replacement item.
We will confirm replacement availability and any price difference before completing an exchange. Your prepaid label covers the approved return shipment only.
Order cancellations
Contact us as soon as possible if you need to cancel. An order canceled before it ships qualifies for a full refund, provided production of any customized item has not begun.
Customized orders can be canceled for a full refund before production starts. If production has already begun, a 20% production fee may be deducted from the refund. Once an order ships, the return and exchange conditions above apply.
Need help?
Email service@cheetahbeauty.com with your order number. If your package was lost, damaged in transit, delayed, or delivered to the wrong address and you purchased Shipping Protection, we can also help you find the insurer's claim process.