Attention: Please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
About The Order：
Please allow 1-3 working days to process your order upon payment received. It will take 3-5 days to customize for customized items (not including the weekends or holidays). Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be canceled and money will be returned accordingly (transaction fee will be automated deducted). So pls make sure that you leave correct shipping address and telephone number when place order.
If you didn’t find the wig you want on our website, you can contact our customer service to make customized order. email us all the details about your order, such as the hair type, the length, the color you want, and price, and your details of your address to our customer service email: email@example.com
About The Shipping
Ship to United States: 4-7 working days. Shipment from China. Shipping Method: FedEx.
Ship to Canada: 3-7 working days. Shipment from China. Shipping Method: DHL/FedEx.
Ship to Mexico, United Kingdom, France, Germany: 3-7 working days. Shipment from China. Shipping Method: DHL/DPEX/TNT.
Ship to United Arab Emirates: 7-10 working days. Shipment from China. Shipping Method: DHL/FedEx.
Ship to South Africa: 7-15 working days. Shipment from China. Shipping Method: DHL/DPEX/TNT.
Ship to other countries: 7-15 working days. Shipment from China. Shipping Method: DHL/DPEX/TNT.
Attention: The time frame for order delivery is divided into two parts, processing time and shipping time. Processing time is NOT included in the shipping time. Please plan accordingly.
It's free shipping over $69, for remote area you may need to pay for the extra shipping cost $20-$30
We do not process orders on Sundays or holidays, because shipping companies all do not work on Sunday. Orders placed on Sundays and holidays will be processed as soon as we get to work.
About The Tracking
A "shipping confirmation email" will be sent to the email address you have reserved after delivery. Please make sure that your email address is your usual one. This will allow you to receive notifications in a timely manner.
The email will include the logistics company used for the shipment and the tracking number. You can copy your tracking number to the corresponding logistics company's website to inquire about the delivery of your order. Here will provide you with several common logistics companies' official websites, you can click to inquire according to your needs.
Our after-sales staff will also remind you when the shipment arrives at its destination. So please make sure that the email address and phone number you have reserved are correct. If you have any questions, just feel free to contact us! Always waiting for u.
Affected by Covid-19, there will be some delay on the delivery.