Frequently Asked Questions

Choose your style and product options, add it to your bag, then enter your delivery and payment details at checkout. Please review your selections and address before paying.

No. You can check out as a guest. Please use an email address you can access so you receive your order confirmation and tracking details.

Email service@cheetahbeauty.com with your order number as soon as possible. Changes depend on whether processing or customization has started; changes cannot be guaranteed after dispatch.

Contact us immediately with your order number and the complete new street address. We can update it only if the parcel has not been dispatched and the change can still be made.

A standard order canceled before shipment qualifies for a full refund. A custom order can be canceled for a full refund before production starts; once production starts, a 20% production fee may be deducted. After shipment, the return policy applies.

The payment options available to you are shown at checkout. They may include major credit or debit cards, PayPal, and eligible installment providers such as Afterpay, Klarna, and Affirm.

If available for your order and location, you can select Afterpay, Klarna, or Affirm at checkout. Approval, payment schedules, and any fees are determined by the provider.

Enter the code in the discount field in your cart or at checkout. Whether it combines with other promotions depends on the offer terms; your final eligible discount will be shown before you pay.

Check your payment details and available balance, then try another payment method or contact your bank. If the problem continues, email us a screenshot of the error without sharing a full card number or security code.

Our human-hair products are identified on their product pages. Please check the material listed for the specific wig or extension before ordering; accessories and other items may differ.

No. Only styles labeled glueless are designed for that type of wear. Check the lace and installation details on the product page to choose the right option for you.

These features vary by style and selected option. Please read the product details or contact us with the product link before ordering.

Length looks different on straight and curly textures. Review the length guide and product photos, and remember that curls can appear shorter when worn. We can help you compare options before purchase.

A lower density generally gives a lighter, more natural look; a higher density creates a fuller style. Availability depends on the product. Email us if you would like help choosing.

Check the cap-size options on the product page. If you need a different size, contact us before ordering to ask about customization and any extra production time.

Many styles can be customized. Send us the product link and the details you want so we can confirm availability, price, and production time before you order. Custom-made items are not eligible for change-of-mind returns.

We aim to show color accurately, but lighting and screen settings can affect how it appears. If the exact shade matters, contact us before ordering.

Human hair can often be restyled, but results vary by product and processing history. Ask a professional before coloring or bleaching. Altered or styled hair may no longer qualify for a change-of-mind return.

Confirm the length, texture, color, lace type, density, cap size, and any optional services. Personalized choices may need extra processing and can affect return eligibility.

Most orders take 1–3 business days to process after payment. Customized items may need more time. Processing is separate from the shipping estimates below.

After dispatch, selected in-stock US warehouse items usually take 2–6 business days to reach the contiguous US. Items shipped from China usually take 4–7 business days. Add processing time to estimate the total time from ordering.

After dispatch, the UK, France, and Canada are usually 5–10 business days; other European countries 8–10; and most other supported or remote destinations around 10–15. Customs and carrier delays can change these estimates.

Wigs qualify for free standard shipping to eligible destinations. For other qualifying products, most supported destinations offer free standard shipping on orders of US $69 or more. Gift items are excluded.

A courier may charge an additional fee for a remote or non-contiguous address. This carrier surcharge is separate from the standard shipping offer. Contact us before ordering if you are unsure.

No. We cannot deliver to PO Boxes, APO/FPO, or other military addresses. Please provide a complete street address and reachable phone number.

We email a tracking number after dispatch. You can use the link in that email or visit our Order Tracking page.

Carrier scans may take time to appear after dispatch. If tracking has stopped updating or you are concerned about delivery, email us your order number so we can help investigate.

Delivery dates are estimates, not guarantees. If you need your hair for an event, contact us before ordering so we can check product availability and shipping options.

Contact us within 30 days of delivery. Items must meet the conditions in our Return & Refund Policy.

The item must be new and unused. Wig lace must be uncut and the hair unworn, unwashed, and unaltered; extensions and clip-ins must retain their required packaging and ties.

Custom-made and final-sale items cannot be returned for a change of mind. If you received an incorrect or defective item, email us with photos so we can review it.

Email service@cheetahbeauty.com with your order number, reason, and clear photos. Wait for approval and return instructions before sending the item.

For a change-of-mind return, the customer normally pays. If we sent the wrong item or confirmed a defect, we cover the return shipping. Eligible orders with Shipping Protection can receive one prepaid return label.

Please allow 2–6 business days after we receive your return for inspection and processing. Once we issue an approved refund, the time to appear depends on your payment provider. See the examples in our Return & Refund Policy.

No. The Shipping Protection fee is non-refundable when an item is returned because the coverage was active for the original shipment.

No. The original Shipping Protection does not transfer to the replacement item after an exchange.

If the exchange is approved and the replacement is available, we will confirm any price difference with you before completing it. A prepaid return label covers the eligible return shipment, not the price difference.

You can choose optional Xcotton Shipping Protection in your cart before checkout. Review the plan terms before adding it.

Depending on the applicable policy, it may cover eligible package loss, damage during shipping, delivery delay, or carrier mis-delivery. Coverage limits and exclusions are determined by the insurer’s policy.

The insurer identified in the applicable policy underwrites the coverage. CheetahBeauty is not the insurer or underwriter; claim decisions are governed by the policy terms.

For one approved return or exchange of an eligible item, CheetahBeauty can issue one prepaid return label per protected order. We send the label to you, and the insurance provider reimburses us under our arrangement.

Keep your order and tracking details, then follow the claims instructions supplied with your protection plan. You can also email us for help locating the claim process. The insurer determines claim eligibility.

Use a gentle shampoo and lukewarm or cool water. Detangle carefully, rinse thoroughly, and let the hair air dry. Follow any care instructions provided for your specific style.

Finger-detangle or use a wide-tooth comb from the ends upward. A light curl-friendly leave-in product and gentle scrunching can help restore the pattern. Avoid heavy buildup.

Yes. All of our hair is 100% human hair and can be styled with heat tools. Use a moderate temperature and avoid excessive heat, which can dry out or damage the hair. We recommend a heat-safe hair oil before styling and a small amount of nourishing hair oil afterward to keep it feeling soft.

Keep it clean and completely dry on a wig stand or in its original packaging. A satin or silk covering can help reduce friction when storing or wearing the style overnight.

Shipping can compress the style. Gently shake and finger-style it, then let it rest. If you think the item is incorrect or defective, contact us with photos before washing or altering it.

Email service@cheetahbeauty.com. Include your order number for order-related questions, or a product link if you need help choosing.

Yes. Tell us the look you want, including length, texture, density, color, and cap size. We can help check product options and customization availability before you place an order.